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Massachusetts Licensed Patient Support Specialist

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Location: Remote
Compensation: Salary
Reviewed: Tue, Oct 27, 2026
This job expires in: 24 days

Job Summary

Serving as the first point of contact for patients, the full-time Massachusetts Licensed Patient Support Specialist will assist with scheduling, address questions, review lab results, and facilitate communication between patients and providers in a remote environment.

Key Responsibilities
  • Provide outstanding digital and phone-based support to patients with empathy and professionalism
  • Guide patients through their healthcare journey, ensuring understanding of treatment plans and lab work
  • Review and interpret lab results under provider guidance and schedule telehealth appointments
Required Qualifications
  • Certified Medical Assistant (CMA) certification
  • 3 years of experience in a healthcare environment
  • Strong understanding of medical terminology, lab testing, and treatment workflows
  • Proficient in EHR systems and telehealth platforms
  • Compassionate, patient-focused approach with a commitment to quality care

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