Massachusetts Licensed Pharmacy Coordinator

Job Summary

To support patient engagement and medication management, the part-time contract-to-permanent Massachusetts Licensed Pharmacy Coordinator will conduct high-volume telephonic outreach to patients, facilitate enrollment in a specialized pharmacy program, and document interactions within the electronic health record while working fully remotely.

Key responsibilities

• Conduct high-volume outbound telephone outreach to introduce pharmacy services and guide patients through enrollment
• Obtain and document patient consent, updating the electronic health record with necessary changes based on patient decisions
• Manage outreach queues and follow-up cadences while meeting call center performance expectations

Required qualifications

• Current Medical Assistant certification (CMA/RMA)
• Experience in a telephonic, call-center, or high-volume outbound patient outreach environment
• Strong interpersonal skills with the ability to build trust and engage patients over the phone
• Experience in healthcare, pharmacy, or patient support roles
• Proficiency in working with electronic health records (EHR/EMR) for documentation and updates