Massachusetts Patient Service Representative

Job Summary

To support patient care in Quincy, Massachusetts, the part-time Patient Service Representative will manage incoming patient inquiries, resolve issues related to patient satisfaction, and facilitate administrative requests while working remotely for 32 hours a week during standard business hours.

Key responsibilities:

• Screen incoming patient inquiries and determine appropriate handling or escalation
• Resolve patient issues and ensure satisfaction while advocating for patients as needed
• Initiate requests for forms, medication renewals, and referrals, maintaining effective communication with patients and staff

Required qualifications:

• High School Diploma / GED or equivalent work experience
• 1+ years of experience in a medical, healthcare, or medical insurance setting
• Electronic Medical Record (EMR) experience or aptitude to learn EMR systems
• Experience with scheduling appointments and verifying patient eligibility using digital platforms
• Proficiency in Microsoft Outlook, Teams, Word, and Excel for communication and reporting