Massachusetts Scheduling Supervisor

Job Summary

Leading a team of Scheduling Coordinators, the full-time Remote Scheduling Supervisor will oversee scheduling operations for home-based assessments by Registered Nurses across Massachusetts, ensuring efficient and member-centered nurse schedules while collaborating closely with nursing and operations leadership.

Key responsibilities:

• Build and manage a team of Scheduling Coordinators, including hiring, onboarding, and performance management
• Oversee daily scheduling operations and assign workloads to balance member needs and nurse capacity
• Proactively evaluate and improve scheduling workflows and processes to enhance efficiency and accuracy

Required qualifications:

• Associate degree or equivalent work experience required; Bachelor's degree preferred
• Minimum of 3 years of experience in healthcare scheduling or care coordination
• Minimum of 2 years of experience supervising staff, preferably leading a team of five or more
• Demonstrated experience in identifying and implementing process improvements
• Familiarity with EMR and scheduling systems in HIPAA-compliant settings