Medicaid Call Center Associate

Job Summary

Providing professional customer service for Medicaid Long Term Personal Care Calls, the full-time Medicaid Call Center Associate will handle high-volume inbound calls, resolve inquiries, and maintain accurate records in a hybrid work environment.

Key Responsibilities:

• Provide professional customer service support via inbound calls
• Handle high-volume call center interactions efficiently and accurately
• Resolve customer inquiries, issues, and complaints in a timely manner

Required Qualifications:

• High school diploma or GED equivalent
• Minimum of two years' customer service or call center experience
• At least one year experience working with older adults or persons with disabilities, preferred
• Knowledge of healthcare, elderly, and disabled adult populations preferred
• Proficiency in Microsoft Office, including Excel, Outlook, and Word