Medical Billing Customer Service Specialist

Job Summary

Serving as the primary point of contact for resolving medical billing issues, the full-time remote Medical Billing Customer Service Specialist will assist patients, insurance companies, and internal departments with billing inquiries, ensuring optimal patient satisfaction and efficient Revenue Cycle Management processes.

Key responsibilities

• Assist clinics, referring doctors, and patients with medical billing questions and resolve issues related to balances and denials
• Research and explain billing inquiries, responding to communications via text, email, and mail in a timely manner
• Perform administrative duties including updating patient demographic information and making calls to gather necessary insurance details

Required qualifications

• High school diploma or equivalent
• 2 years of customer service experience
• Preferred medical billing experience
• Associate degree is a plus
• Bilingual in Spanish or other languages is preferred