Medical Billing Customer Service Specialist

Job Summary

Serving as the primary point of contact for resolving medical billing issues, the full-time remote Medical Billing Customer Service Specialist will assist patients, insurance companies, and internal departments with billing inquiries while optimizing Revenue Cycle Management processes.

Key responsibilities

• Assist clinics, referring doctors, and patients with medical billing questions and resolve issues related to patient accounts
• Research and explain balances, EOBs, and denials while ensuring timely communication via texts, email, and mail
• Update billing systems with patient demographic information and perform administrative tasks related to billing inquiries

Required qualifications

• High school diploma or equivalent
• 2 years of customer service experience
• Preferred medical billing experience
• Associate degree
• Bilingual in Spanish or other languages is a plus