Medical Billing Customer Support

Job Summary

Providing essential customer support for the CPAP Centralized Care Team, the part-time Medical Billing Customer Support Specialist will manage new order intake, insurance verification, and patient inquiries while working remotely on the 2nd shift from 11:30 am to 8 pm CST.

Key responsibilities

• Conduct insurance verification and eligibility checks for services/products
• Manage all aspects of initial patient intake, including data entry and documentation processing
• Provide product/service information and education while ensuring patient satisfaction and resolving inquiries

Required qualifications

• High school diploma or GED equivalent
• Experience in healthcare administration, patient intake, or insurance verification preferred
• Knowledge of medical billing practices and reimbursement processes preferred
• Familiarity with medical terminology preferred
• One year of related work experience preferred