Medical Customer Service Representative
Job Summary
Working remotely in a full-time capacity, the Medical Customer Service Representative will manage inbound and outbound calls related to patient billing inquiries, ensuring excellent customer service and compliance with healthcare regulations.
Key responsibilities
- Communicate with patients regarding their medical bills and account inquiries
- Provide timely and knowledgeable responses to questions about benefits, billing, and claims
- Review insurance Explanation of Benefits to determine patient responsibilities and communicate effectively with patients
Required qualifications
- 1 year of experience in customer service
- 1 year of experience in a patient contact center (call center)
- Moderate computer proficiency, including knowledge of Microsoft Office and/or Google Suite Tools
- Ability to multi-task and work with minimal supervision
- Strong organizational skills and good judgment
Complete Job Description
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