Medical Customer Service Representative

Job Summary

Providing exceptional support in a remote environment, the part-time Medical Customer Service Representative will handle inbound and outbound calls related to patient billing inquiries, ensuring compliance with regulations while delivering excellent customer service.

Key responsibilities

• Communicate with patients regarding their medical bills and accounts through phone calls
• Review and analyze insurance Explanation of Benefits to determine patient responsibilities and adjustments
• Maintain adherence to regulatory compliance areas, policies, and procedures, including HIPAA requirements

Required qualifications

• Excellent organization and customer service skills
• Moderate computer proficiency, including knowledge of Microsoft Office and/or Google Suite Tools
• Ability to multi-task and work within multiple systems simultaneously
• One year of experience in customer service
• One year of experience in a patient contact center (call center)