Medical Device Customer Service Rep

Job Summary

Working remotely, the full-time Medical Device Customer Service Representative will process customer orders and requests, manage delivery expectations, and support customer inquiries while collaborating with the service team.

Key responsibilities

• Process customer orders and product repair requests through various communication channels and enter information into the ERP system
• Manage customer expectations regarding delivery timelines and support the pricing dispute process
• Address and escalate customer issues, providing troubleshooting assistance and logging complaints into the Complaint Handling System

Required qualifications

• High School Diploma or GED required
• 3+ years of experience in customer service or a related role required
• Prior experience with medical devices is a significant advantage
• Strong computer skills, including proficiency in ERP systems and Microsoft Office applications
• Exceptional customer service skills with strong phone etiquette and active listening abilities