Medical Device Customer Service Representative

Job Summary

Providing professional and empathetic support, the full-time Medical Device Customer Service Representative will assist customers, patients, and healthcare professionals remotely by addressing product inquiries and troubleshooting issues while adhering to established procedures and regulatory guidelines.

Key responsibilities

• Provide customer support through inbound and outbound calls and emails, addressing product questions and troubleshooting inquiries
• Document all customer interactions accurately in the CRM or ticketing system while following established SOPs and escalation protocols
• Recognize and escalate product complaints and safety concerns according to established procedures, ensuring the protection of confidential information

Required qualifications

• High school diploma or equivalent required
• Minimum of 1-2 years of customer service experience, preferably in a medical device or regulated industry
• Experience using CRM platforms such as Zendesk or Salesforce is preferred
• Ability to learn and explain technical and medical device information clearly
• Strong organizational and multitasking skills with attention to detail