Medical Information Associate

Job Summary

Supporting the Medical Information team during US working hours, the full-time Medical Information Associate will manage initial adverse event and medical information inquiries in English, ensuring accurate documentation and response to external customers.

Key responsibilities

• Provide approved responses to medical inquiries from healthcare professionals, patients, and pharmaceutical clients
• Accurately document and report adverse events, pregnancy situations, and product quality complaints within required timeframes
• Track and document all medical information inquiries in the Medical Information database

Required qualifications

• Healthcare-related degree in life sciences or biomedical fields (e.g., chemistry, biology, biotechnology, pharmacy, nursing)
• Advanced English skills, both verbal and written
• Customer service or call center experience preferred
• Ability to work US hours and perform out-of-hours service if required
• Strong organizational and multitasking skills