Medical Information Associate

Job Summary

Supporting the Medical Information team during US working hours, the full-time Medical Information Associate will manage initial adverse event and medical information inquiries in English, ensuring accurate documentation and reporting while working remotely.

Key responsibilities

• Provide approved responses to medical inquiries from external US customers, including call handling
• Accurately identify, document, and report adverse events, pregnancy situations, and product quality complaints within required timeframes
• Track and fully document all medical information inquiries within the Medical Information database

Required qualifications

• Healthcare-related degree in life sciences or biomedical fields (chemistry, biology, biotechnology, pharmacy, nursing)
• Advanced English skills, both verbal and written
• Customer service or call center experience preferred
• Comfortable working US hours and receiving inquiries by phone
• Ability to perform out-of-hours service if required