Medical Information Associate

Job Summary

Supporting the Medical Information team, the full-time Medical Information Associate will manage initial adverse event and medical information inquiries in English, ensuring accurate documentation and reporting while working remotely.

Key responsibilities

• Provide approved responses to medical inquiries from healthcare professionals, patients, and pharmaceutical clients
• Accurately document and report adverse events, pregnancy situations, and product quality complaints within required timeframes
• Track and document all medical information inquiries in the Medical Information database comprehensively

Required qualifications

• Healthcare-related degree in life sciences or biomedical fields (e.g., chemistry, biology, biotechnology, pharmacy, nursing)
• Preferred experience in customer service or call center environments
• Ability to perform out-of-hours service if required
• Strong interpersonal and communication skills in advanced English, both verbal and written
• Skills in time management, organization, and multitasking with attention to detail