Medical Information Associate

Job Summary

Supporting the Medical Information team, the full-time Medical Information Associate will handle initial adverse event and medical information inquiries in English, ensuring accurate documentation and reporting while working remotely.

Key responsibilities

• Provide approved responses to medical inquiries from healthcare professionals, patients, and pharmaceutical clients, including call handling
• Accurately identify, document, and report adverse events, special situations, and product quality complaints within required timeframes
• Track and document all medical information inquiries in the Medical Information database completely and accurately

Required qualifications

• Healthcare-related degree in life sciences or biomedical fields (e.g., chemistry, biology, biotechnology, pharmacy, nursing)
• Preferred customer service or call center experience
• Comfortable receiving inquiries by phone
• Ability to perform out-of-hours service if required
• Strong interpersonal skills with advanced English proficiency, both verbal and written