Medical Information Specialist

Job Summary

To support the Medical Information Contact Center, the full-time Medical Information Specialist will respond to consumer and healthcare professional inquiries, document adverse events, and ensure compliance with regulatory standards while working in a hybrid environment.

Key responsibilities

• Respond to requests for medical and safety information from external customers via multiple communication channels
• Document and report adverse events and product complaints in compliance with regulatory requirements and internal policies
• Perform quality assurance checks on logged inquiries and ensure adherence to privacy policies and health and safety regulations

Required qualifications

• Life science degree
• Working knowledge of medical terminology, pathophysiology, and pharmacology
• Strong cognitive abilities, including critical thinking and analytical skills
• Proficiency in Microsoft Office and Adobe Acrobat, with experience using document management systems
• Ability to multitask and manage time effectively within restrictive deadlines