Medical Intake Coordinator

Job Summary

Serving as a liaison for current and potential members, the full-time Medical Intake Coordinator will educate individuals on service benefits, manage high-volume calls, and perform telephonic intake and medical triage while working remotely.

Key responsibilities

• Proactively communicate the benefits of services to members and assist with account management tasks
• Conduct telephonic intake and triage, assigning cases to appropriate nursing teams based on medical concerns
• Research provider options and verify member eligibility using various internal and external resources

Required qualifications

• Certified Medical Assistant preferred
• 1+ years of professional experience in a medical office setting
• Ability to navigate multiple technology platforms effectively
• High level of professionalism and excellent communication skills
• Strong organizational skills with the ability to prioritize multiple tasks concurrently