Medicare Member Advocate

Job Summary

To support a growing Medicare service team, the full-time Medicare Member Advocate will guide members through their medical and dental packages, ensuring excellent service in a remote environment for New England candidates.

Key responsibilities

• Assist members by answering questions and resolving issues related to their Medicare plans
• Participate in a structured training program to develop knowledge of the health insurance industry
• Manage a flexible schedule of 37.5 hours per week, adapting to business needs while providing consistent member support

Required qualifications

• High school diploma or equivalent required
• 1+ years of customer service experience with frequent communication via phone, email, or in person
• Strong familiarity with technology, including Microsoft Office applications
• Must reside in the New England area (MA, ME, NH, VT, CT, RI)