Member Administration Specialist

Job Summary

To support increased processing volume, the contract Member Administration Specialist will process member tuition assistance and reimbursement applications remotely, ensuring accuracy and adherence to eligibility requirements while working 40 hours per week during standard business hours.

Key responsibilities

• Process tuition assistance and reimbursement applications accurately within established service-level expectations
• Review transcripts, receipts, and supporting documentation against eligibility criteria and employer-specific benefit policies
• Maintain accurate records and documentation throughout the processing workflow while managing a consistent volume of requests

Required qualifications

• Previous experience in a transactional, administrative, processing, billing, benefits, payroll, reimbursement, or similar environment
• Strong attention to detail and a commitment to accuracy
• Strong organizational and time-management skills
• Ability to learn new software and processes quickly
• Comfortable working independently in a remote environment