Member Administration Specialist

Job Summary

To support increased processing volume, the contract Member Administration Specialist will work remotely to process member tuition assistance and reimbursement applications while ensuring compliance with eligibility requirements and employer-specific policies.

Key responsibilities

• Process tuition assistance and reimbursement applications accurately within established service-level expectations
• Review documentation against eligibility criteria and apply documented procedures consistently
• Maintain accurate records throughout the processing workflow while managing a consistent volume of requests

Required qualifications

• Previous experience in a transactional, administrative, or processing environment
• Strong attention to detail and commitment to maintaining a high accuracy rate
• Organizational and time-management skills to handle a consistent workload
• Ability to work independently in a remote setting
• Willingness to learn new software and processes quickly