Member Advocate
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Job Summary
Joining a full-time remote opportunity, the Member Advocate will assist patients, caregivers, and healthcare providers through inbound and outbound customer service via phone, email, and chat, ensuring accurate support and documentation of interactions.
Key responsibilities
- Provide professional customer service by handling inquiries and requests from patients and healthcare stakeholders
- Support patient services and healthcare programs while accurately documenting customer interactions in company systems
- Troubleshoot basic technical issues and adhere to privacy standards and company policies
Required qualifications
- High school diploma or equivalent
- At least 1 year of customer service experience
- Ability to learn and use multiple computer applications and systems
- Capacity to work independently in a remote contact center environment
- A quiet, distraction-free home workspace suitable for professional telephone work
Complete Job Description
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