Member Advocate

Job Summary

Working remotely as a full-time Member Advocate, the candidate will support members by answering inquiries, explaining medical and dental packages, and providing exceptional service in a structured service center environment.

Key responsibilities:

• Assist members by addressing their questions and resolving issues related to their healthcare plans
• Participate in a phased training program to gain knowledge about the health insurance industry
• Engage in continuous learning and development while managing a high volume of member calls

Required qualifications:

• High school diploma or equivalent required
• 1+ years of customer service experience with significant communication with customers
• Strong familiarity with technology, including Microsoft Office applications
• Ability to work in the Eastern Standard Time zone