Member Care Advocate
Job Summary
Working remotely in a full-time capacity, the Member Care Advocate will assist members in navigating their personalized Wellth program, resolving technical issues, and accessing healthcare services while advocating for their needs.
Key responsibilities
- Answer questions about the Wellth Rewards program and assist with technical or app-related inquiries
- Help members access healthcare services, including scheduling appointments and finding medical providers
- Advocate for members by facilitating access to benefits and resources available through their health plans
Required qualifications
- Bilingual in English and Spanish
- Prior customer service or healthcare navigation experience
- Understanding of health insurance or care coordination
- High school diploma or equivalent
- Strong proficiency in using technology and learning new systems quickly
Complete Job Description
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