Member Care Advocate Supervisor

Job Summary

Leading the daily operations of the Member Care Advocate team, the full-time Member Care Advocate Supervisor will manage queue execution, provide real-time coaching, and ensure quality assurance while working remotely.

Key responsibilities

• Supervise daily team activities to ensure advocates meet member outreach goals and quality standards
• Conduct call reviews and provide real-time feedback to maintain adherence to protocols and improve performance
• Support hiring and training of new advocates while fostering a culture of accountability and member-centered communication

Required qualifications

• 2+ years of experience in case management, care coordination, or digital health coaching, including mentoring or training peers
• Working knowledge of HEDIS measures and experience in a metrics-driven environment
• Strong organizational skills with the ability to manage multiple priorities effectively
• Excellent written and verbal communication skills for coaching and documentation
• Experience with care management platforms or health plan quality reporting systems is preferred