Member Care Operations Associate
Job Summary
Supporting the day-to-day operations of the Member Care Team, the full-time Member Care Operations Associate will identify and resolve member experience issues through data analysis, quality audits, and AI performance monitoring in a remote environment.
Key Responsibilities
- Identify and resolve issues affecting member experience through data analysis and quality audits
- Monitor AI voice and chat agent performance, documenting errors and opportunities for improvement
- Assist in the development of no-code AI agent journeys to enhance member experience
Required Qualifications
- Proficiency in Zendesk Support and Explore
- Experience using Google Sheets for data tracking
- Minimum of 2 years of customer service experience
- 1 year of technical experience related to AI tools
- Experience in tracking project tasks and meeting deadlines
Complete Job Description
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