Member Contact Center Consultant

Job Summary

Providing exceptional service in a fast-paced environment, the full-time remote Member Contact Center Consultant will assist members with inquiries across various credit union departments, ensuring a one-call resolution and maintaining confidentiality of member information.

Key responsibilities:

• Deliver omnichannel support to members by utilizing in-depth knowledge of credit union products and services
• Foster positive member experiences through active listening and effective de-escalation techniques
• Meet performance metrics while participating in departmental projects to enhance organizational goals

Required qualifications:

• Minimum of 1 year of related experience
• Strong computer skills and experience in a Windows environment
• Ability to follow established procedures and maintain professionalism under pressure
• Self-starter with a strong desire to learn and work independently
• Excellent listening skills and proficient verbal and written communication abilities