Member Contact Center Representative

Job Summary

Providing exemplary service to members, the full-time Member Contact Center Representative will handle various member transactions and inquiries remotely while ensuring a positive service experience and supporting cross-sell goals.

Key responsibilities

• Deliver efficient and timely service to members via phone, mail, and other communication methods
• Consult with members to identify needs, offer solutions, and follow up on transactions
• Perform account maintenance tasks and recommend additional products and services based on member interactions

Required qualifications

• 1 year of retail experience with a track record of meeting service and sales goals
• Basic understanding of financial products and services
• High School Diploma or equivalent
• Competent computer knowledge, particularly in Microsoft applications
• Strong interpersonal skills with a genuine interest in helping members