Member Contact Center Representative
Job Summary
Providing exemplary service to members, the full-time Member Contact Center Representative will assist with account transactions, offer financial solutions, and support online banking needs while working remotely from AK, AZ, NV, TX, or WY.
Key responsibilities
- Deliver efficient and timely member service through various communication channels, ensuring quality and accuracy in transactions
- Consult with members to identify their needs, recommend appropriate products, and follow up on pending transactions
- Perform account maintenance tasks, including opening new accounts, processing changes, and reporting suspicious activity
Required qualifications
- 1 year of retail experience with a proven track record in meeting service and sales goals
- Basic understanding of financial products and services
- High school diploma or equivalent
- Proficiency in Microsoft applications (Word, Outlook, Excel) and remote signing capabilities
- Strong interpersonal skills with a genuine interest in helping members
Complete Job Description
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