Member Engagement Coordinator

Job Summary

Compassionate and detail-oriented, the full-time Member Engagement Coordinator will serve as the primary point of contact for clients and partner care coordinators, managing member communications, scheduling evaluations, and ensuring satisfaction throughout the service delivery process in a remote environment.

Key Responsibilities

• Make high-volume outbound calls to schedule initial evaluations and provide timely project updates to members
• Handle inbound communications with care, resolving questions and documenting interactions accurately in the internal CRM
• Respond to health plan and referral partners with professional communication, adhering to program rules and requirements

Required Qualifications

• 2+ years in a high call volume, customer-facing role involving phone-based work, care coordination, or client services
• Demonstrated commitment to delivering a great member experience and building rapport, especially with older adults or high-needs populations
• Ability to quickly switch context between various stakeholders with differing needs
• Comfort in a rapidly evolving environment, with the flexibility to absorb new guidance while maintaining quality
• Strong organizational skills and proficiency in navigating multiple tech tools, including CRM systems and cloud communication platforms