Member Engagement Representative
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Job Summary
Connecting with eligible members through outbound calls, the full-time Member Engagement Representative will schedule in-home visits with licensed medical professionals while working remotely in the Eastern and Central Time Zones.
Key responsibilities:
- Conduct outbound and inbound telephone outreach to members, averaging 60+ call attempts daily
- Build trust with members, explain the value of HouseCalls visits, and assist with scheduling appointments
- Navigate multiple systems to document interactions and resolve member inquiries while maintaining productivity standards
Required qualifications:
- High School Diploma / GED or equivalent work experience
- At least 1 year of inbound and outbound call center experience
- Proficient in Microsoft Word, Excel, and Outlook
- Ability to work from home and maintain a dedicated workspace
- Must be 18 years of age or older
Complete Job Description
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