Member Escalations Specialist

Job Summary

Serving as a member advocate, the full-time Member Escalations Specialist will manage sensitive member complaints, ensuring timely resolution and adherence to company policies while working remotely.

Key responsibilities

• Address formalized complaints from members, encompassing both sales and service aspects
• Maintain accurate logs of member complaints and workflow, ensuring compliance with quality standards
• Determine reimbursements in accordance with established policies and stay updated on program changes

Required qualifications

• High School Diploma or GED required
• 1+ years of customer service experience in a brand-focused company required
• 1+ years of experience handling customer escalations for dissatisfaction with products/services required
• If bilingual, must pass a translation assessment during pre-hire screening