Member Experience Associate

Job Summary

To enhance client satisfaction, the full-time Member Experience Associate will manage client inquiries via phone, email, and fax, conduct research on doctors and prescriptions, and build positive relationships while processing claims and advocating for clients remotely.

Key responsibilities:

• Respond to and manage client inquiries through various channels
• Conduct web-based research on doctors and prescriptions
• Make outbound calls for appointment confirmations and information verification

Required qualifications:

• High School degree or equivalent
• 2-4 years of relevant experience
• Prior customer service and/or administrative experience
• Experience with the Microsoft Office suite, particularly Excel
• Ability to learn proprietary computer systems