Member Experience Manager

Job Summary

To enhance member satisfaction, the full-time remote Member Experience Manager will oversee daily operations, manage member cases, and lead a high-performing team focused on optimizing workflows and improving processes.

Key responsibilities

• Manage daily operations and supervise member case management to ensure timely issue resolution
• Implement process improvements and best practices to enhance efficiency and member satisfaction
• Lead and develop team members through performance reviews, feedback, and training programs

Required qualifications

• At least 5 years of experience in the healthcare industry, focusing on care coordination or member advocacy
• Minimum of 5 years of leadership experience in member service and case management within a healthcare setting
• An associate's degree or higher in business administration, management, or a related field, or equivalent experience
• Proven ability to thrive in a high-volume, fast-paced environment, with prior call center leadership experience preferred
• Strong analytical skills and proficiency in Microsoft Office Applications