Member Experience Specialist
Job Summary
Making outbound calls to welcome new members, the full-time Member Experience Specialist will provide information about program features and requirements while working remotely.
Key responsibilities
- Answer incoming and make outbound calls to educate new members about the Healthplan
- Utilize verbal communication strategies to build member confidence and gather necessary information
- Identify trends from outbound calls to suggest improvements in policies or procedures
Required qualifications
- High school diploma or equivalent
- 3+ years of customer service experience, preferably in a healthcare call center
- Proficiency in Microsoft Office applications and data entry systems
- Experience with call documentation and data entry
- Strong verbal and written communication skills
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 38,646 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
