Member Experience Specialist
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Job Summary
To support members throughout their recovery journey, the remote Member Experience Specialist will provide exceptional service, respond to inquiries, and facilitate enrollment while achieving performance goals.
Key responsibilities
- Deliver a world-class member experience by assisting individuals interested in the program and throughout their recovery journey
- Respond to customer inquiries via phone, email, or chat, resolving basic issues and escalating complex concerns as needed
- Educate potential and current members about the program, ensuring efficient communication and support throughout their engagement
Required qualifications
- High school diploma or GED
- Experience in a customer service role
- Familiarity with remote work and ability to work autonomously
- Proficiency in written and verbal communications
- Ability to build rapport and trust with patients and team members
Complete Job Description
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Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
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