Member Intake Coordinator
Job Summary
Thriving in a dynamic environment, the full-time Member Intake Coordinator will engage in high-volume outbound outreach, making 80-100+ daily touchpoints via phone, SMS, and email to connect with members, guide them through the intake process, and ensure a smooth transition to care, all while working remotely.
Key Responsibilities
- Execute daily outreach to connect with members and collect required intake information
- Gather and validate member demographic and clinical information, and schedule treatment appointments
- Maintain accurate documentation across systems and contribute to process improvements
Required Qualifications
- 2+ years of experience in a high-volume outbound or client-facing role
- Ability to sustain 80-100+ daily outreach activities while managing multiple open cases
- Persuasive and empathetic communicator with a strategic approach to outreach
- Tech-savvy and proficient with CRM and outreach platforms
- Available to work 10am-6pm Pacific Time
Complete Job Description
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