Member Navigator
Job Summary
Serving as a primary non-clinical point of contact for members, the full-time remote Member Navigator will provide end-to-end support across healthcare programs by answering questions, educating members on benefits, and coordinating services to ensure a seamless member experience.
Key responsibilities
- Assist members through various communication channels, providing timely and compassionate support
- Gather and document necessary information to support member cases and resolve routine issues
- Coordinate scheduling for healthcare services and collaborate with internal teams to facilitate care access
Required qualifications
- 2+ years of experience in a remote call center environment
- High school diploma or GED
- Experience in healthcare scheduling, customer service, or related support roles
- Strong attention to detail and ability to work independently
- Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint
Complete Job Description
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