Member Outreach Specialist

Job Summary

To engage and activate members in various health programs, the part-time hourly Member Outreach Specialist will perform outbound calls, provide follow-up support, and document interactions while working remotely within the Pacific Time Zone.

Key responsibilities

• Conduct outbound calls to promote member participation in health programs and services
• Document information obtained from members and follow up as necessary
• Utilize exceptional customer service and motivational interviewing techniques to engage members

Required qualifications

• High school diploma or equivalent required; associate's or college degree preferred
• Two years of related work experience in healthcare, customer service, telemarketing, or sales required
• One year of experience in a call center required
• Experience with computers, including Microsoft Word, Outlook, and Excel, required
• Experience working with Medicare, Medicaid, or Special Needs populations preferred