Member Quality Coordinator
Job Summary
To enhance member engagement and satisfaction, the temporary full-time Member Quality Coordinator will deliver proactive outreach and concierge-level support while working fully remote until December 31, 2026.
Key responsibilities
- Execute outbound member outreach campaigns related to quality and engagement initiatives
- Educate members on plan benefits and facilitate connections to healthcare resources
- Document member interactions and maintain follow-up activities to support care completion
Required qualifications
- High School Diploma or equivalent
- Minimum of 2 years of customer service or healthcare-related experience
- Strong organizational skills with the ability to manage multiple priorities
- Proficiency with Microsoft Office applications and customer management platforms
- Ability to work independently while contributing to team objectives
Complete Job Description
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