Member Service Guide
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Job Summary
Engaging with members across various communication channels, the full-time remote Member Service Guide will assist in navigating healthcare complexities, provide support, and adapt to different workflows as business needs evolve.
Key responsibilities
- Engage with members empathetically across all channels, helping them navigate benefits and healthcare information
- Leverage data and AI tools to deliver accurate and documented solutions while adhering to compliance regulations
- Flexibly transition between inbound and outbound tasks, adapting to changing business priorities and processes
Required qualifications
- 1+ years of experience in a high-volume customer-facing role or fast-paced healthcare environment
- Genuine passion for improving the healthcare experience and a commitment to serving members
- Ability to work a flexible schedule based on business needs, including potential seasonal adjustments
- Exceptional interpersonal skills with a high level of emotional intelligence
- Comfort working alongside AI-powered tools and digital platforms
Complete Job Description
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Twice-monthly live group coaching and the full Remote Career Center
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