Member Service Supervisor

Job Summary

A company is looking for a Member and Provider Service Supervisor responsible for delivering outstanding customer service and supervising service center staff.

Key Responsibilities:

• Implement policies and procedures to achieve productivity and quality standards
• Analyze call volumes and adjust staff resources to meet performance goals
• Monitor compliance with corporate standards and provide training opportunities for staff

Required Qualifications:

• Bachelor's degree or equivalent combination of education, training, and experience preferred
• Three or more years of call center experience preferred
• Three or more years of experience in healthcare or managed care preferred
• Three or more years of supervisory experience preferred, ideally in claims operations
• Strong working knowledge of Microsoft Office products