Member Service Supervisor

Job Summary

To enhance member and provider satisfaction, the full-time remote Member and Provider Service Supervisor will manage service operations, supervise staff, and implement quality service strategies while resolving issues and ensuring compliance with corporate standards.

Key responsibilities:

• Implements department policies and supervises operations to achieve productivity and quality standards
• Conducts daily analysis of call volumes and adjusts staff resources to meet performance goals
• Collaborates with management to ensure outstanding service delivery and continuous improvement

Required qualifications:

• Bachelor's degree or equivalent combination of education, training, and experience preferred
• Three or more years of call center experience preferred
• Three or more years of experience in healthcare or managed care preferred
• Three or more years of supervisory experience preferred
• Strong working knowledge of Microsoft Office products