Member Service Supervisor
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Job Summary
Leading a team of Guides in a full-time remote capacity, the Member Service Supervisor will manage performance, develop team members, and enhance operational excellence while delivering compassionate service across inbound and digital channels.
Key responsibilities
- Lead, coach, and develop team members through tailored plans and constructive feedback
- Manage team metrics to drive improvement in quality, productivity, and compliance
- Identify process gaps and collaborate with cross-functional teams to enhance workflows and member experience
Required qualifications
- Bachelor's degree or equivalent experience with proven leadership in a metrics-driven call center environment
- Strong interpersonal skills and professionalism to navigate sensitive situations effectively
- Proactive ownership mindset with a focus on continuous improvement
- Adaptability and resilience in fast-moving environments
- Experience managing frontline teams in a contact center or healthcare setting
Complete Job Description
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