Member Services Advocate

Job Summary

To support a fast-paced inbound call center, the full-time remote Member Services Advocate will manage member inquiries, provide exceptional customer service, and assist with insurance processing tasks to enhance the member experience.

Key responsibilities

• Handle member inquiries and resolve issues while adhering to the Member Experience philosophy of Speed, Accuracy, and Style
• Enroll members in coverage and assist management with resolving member complaints
• Demonstrate a thorough understanding of AAA Life products and processes to provide effective service

Required qualifications

• High School diploma required; some college coursework preferred
• Minimum 2 years of experience in a customer service-related position
• Flexibility in personal schedules with a willingness to work overtime and weekends as needed
• Basic understanding of life insurance operations and products preferred
• Experience navigating multiple computer applications and telephone technologies desired