Member Services Agent

Job Summary

Seeking a dedicated Member Services Agent I, the full-time hourly position will handle member inquiries remotely, ensuring a high-quality customer experience through effective communication, problem-solving, and service excellence.

Key responsibilities:

• Conduct outbound outreach to explain program benefits and assist with member enrollment
• Respond to inbound calls, providing assessments, answering questions, and assisting with app navigation
• Document member interactions accurately and resolve concerns while maintaining compliance with healthcare standards

Required qualifications:

• High school diploma or equivalent required; Associate's or Bachelor's Degree preferred
• Minimum 2-3 years of experience in a customer service or call center role, preferably in healthcare
• Proficiency in using CRM and ticketing systems
• Ability to work efficiently in a fast-paced, member-focused environment
• Strong Wi-Fi connectivity to function in a remote-first environment