Member Services Manager
Job Summary
Leading a team of Contact Center Services & Solutions Account Executives, the full-time remote Member Services Manager will manage client relationships, oversee operational activities, and drive consultative member service to enhance loyalty and revenue growth.
Key responsibilities
- Manage the Contact Center Services & Solutions relationship and operational management staff, ensuring high-quality service delivery
- Develop and maintain strong account relationships to achieve high client satisfaction ratings and oversee escalated issue resolution
- Design and implement Client Relationship Management strategies, supporting the direct team in achieving business objectives
Required qualifications
- Bachelor's Degree in a related field or equivalent combination of education and experience required
- Master's degree preferred
- 8 years of professional experience leading multi-site client services centers required
- 8 years of banking or credit union industry experience required
- 8 years of call center industry experience required
Complete Job Description
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