Member Services Specialist
Job Summary
Passionate about health and wellness, the full-time remote Member Services Specialist will assist members with order inquiries, troubleshoot technical issues, and promote membership benefits to enhance customer satisfaction and retention.
Key responsibilities
- Provide excellent customer support via chat, phone, text, and email channels
- Address member questions and concerns, including shipping inquiries, account updates, and cancellation requests
- Educate shoppers on Thrive Market membership benefits and identify cross-sell opportunities
Required qualifications
- Strong passion for health and wellness aligned with Thrive Market's mission
- Proficiency in Google Apps and experience with Customer Relationship Management (CRM) tools
- Ability to assist members across all communication channels for an 8-hour workday
- Excellent written and verbal communication skills
- Call center experience is helpful but not required
Complete Job Description
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