Member Services Supervisor
Job Summary
Empowering a remote team of Member-focused Associates, the full-time Member Services Supervisor will manage coaching initiatives, oversee administrative tasks, and drive continuous improvement to enhance member service experiences.
Key responsibilities
- Utilize KPI data and real-time observations to create customized coaching plans and provide actionable feedback to team members
- Ensure operational integrity by maintaining accurate timecards and timely performance management documentation
- Lead virtual team meetings to instill brand standards and ensure exceptional member interactions
Required qualifications
- High School Diploma or equivalent
- 3-5 years of experience in a Member Contact Center environment, with at least 2 years in a supervisory role
- Proficiency in relevant computer applications and ability to navigate multiple systems simultaneously
Complete Job Description
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