Member Services Supervisor
Job Summary
To elevate the team experience and enhance member service delivery, the full-time remote Member Services Supervisor will manage a team of Associates, focusing on coaching, operational integrity, and continuous improvement initiatives.
Key Responsibilities
- Utilize KPI data and observations to create customized coaching plans, providing actionable feedback to improve Member Experience and productivity
- Ensure operational integrity by maintaining accurate timecards and performance management documentation for the team
- Lead virtual team meetings to translate brand standards into daily actions, ensuring exceptional service in every interaction
Required Qualifications
- High School Diploma or equivalent
- 3-5 years of experience in a Member Contact Center environment, with at least 2 years in a supervisory role
- Proficiency in relevant computer applications and ability to navigate multiple systems simultaneously
Complete Job Description
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